Max I. Walker strongly suggests that our Route Sales Representative personally measure and size any new employee. This greatly reduces the chance of any sizing errors and allows for the fastest delivery of new uniforms. When your Route Sales Representative returns to our facility, a work order will be created and your replacement garments will be filled. You should receive them in about two weeks.

Simply notify your Route Sales Representative that you would like to change sizes and they will measure and record your new size. When your Route Sales Representative returns to our facility a work order will be created and your new size in garments will be filled. After receiving your new size, please promptly turn in all of your old sized garments for cancellation. You should receive your new size in about two weeks.

Our standard turn around time on garment orders is two weeks. However, it may take longer if the sizes or garments requested are not standard items.

Max I. Walker’s policy is to regularly check for, and remove, any garment that no longer represents your company’s image of professionalism. This means garments that have reached the end of their service lifetime will be automatically removed from your inventory and replaced, we call these “Exchanges.” Typically your uniforms should last between three and four years.

When a garment is cancelled from a rental program they are inspected for quality. If they are in good condition we put them back into our stockroom to be issued again in the future. Previously worn garments are issued whenever available.

Simply fill out one of our yellow Service Request Tags located in the same area where you drop off your soiled garments. Please be sure to clearly print your name, account number and wearer number on the card. Attach the card to the garment needing repair and turn it in.

At Max I. Walker, we understand that when uniforms go missing it can be frustrating. We ask that you do a few preliminary checks to make sure your uniforms have not been simply misplaced. The most common spot missing uniforms are found is in another wearer’s line or locker; does your neighbor’s uniform inventory look like it has had two deliveries? Talking with your Route Sales Representative while they are making the delivery is the best way to ensure all of your uniforms have been delivered. If neither of these suggestions have worked, please contact our Customer Service Department at cservice@walkeruniform.net to have them help locate your garments.

If you miss the uniform pick up there are a few options Max I. Walker has available. You may bring your soiled uniforms to any of our Max I. Walker dry cleaners locations no later than one business day after your missed delivery and they will route them to our uniform division automatically. You may also bring your soiled uniforms to our Uniform Rental facility at 16th and Burt St. in Omaha. We will do everything we can to return your uniforms on the next scheduled delivery, however this is not guaranteed. Lastly, if you wish, you may wash your uniforms at home that week.

The typical Max I. Walker rental program gives each individual wearer the choice of short sleeve or long sleeve when picking their shirt size. Many wearers choose all short sleeves and simply wear extra garments underneath them in the winter. Once you have made your choice of sleeves at the beginning of your service, you may not change without incurring the charges associated with size change orders.

When an employee is terminated or quits, please provide your Route Sales Representative with the employee’s name so we can immediately cancel their uniforms. Rental charges for the next week’s invoice will be stopped. Max I. Walker allows four weeks (28 days) from the day of cancellation to turn in the cancelled uniforms. After four weeks your invoice will reflect charges for any unreturned or damaged garments.

Uniform charges are in effect 52 weeks a year. We do not hold uniforms while employees are on vacation, sick, seasonal employment, etc. We will deliver the employee’s uniforms as scheduled and leave them on the delivery bar or in the locker so when the employee returns their uniforms will be waiting for them.

A damage or abuse charge is a cost charged to your company for any garment that has been taken out of service due to excessive damage. Damages could include, but are not limited to: torn off sleeves, cutting the bottom of pants (to fit over boots), burn holes, acid stains, etc. This garment has not met its minimal standard service lifetime. A solution Max I. Walker offers is a garment maintenance program called “Garment Guard.” If you’re concerned about potential damage or abuse charges, ask your Route Sales Representative for more information about the “Garment Guard” program.

A loss charge is a cost charged to your company for a cancelled garment that has not been returned to Max I. Walker after four weeks (28 days). Most loss charges occur when an employee leaves your company and their uniforms are not returned to Max I. Walker. The second most common cause of loss charges are employees not turning in their old sizes after they have received a new size. Uniforms of former employees and size change orders are given four weeks to return cancelled garments.