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Molex Electronic Services on Why They Switched Back to Max I. Walker Uniform Rental Service

Molex

After Working With A Well-Known National Uniform Rental Provider, Molex Was "Very Excited" To Come Back To Locally Owned & Operated Max I. Walker — Here's Why


Summary:

  • Molex became a Max I. Walker Uniforms customer in 1997
  • They switched to a well-known national uniform services provider in 2013
  • Molex spent "five very frustrating years" with Cintas, which included uniform shortages, billing issues and incorrect charges, and hours wasted each week correcting errors
  • In 2017, Molex returned to Max I. Walker, "a company who truly understands what Customer Service means"
  • In December 2021, Molex reports they are "very satisfied with Max I. Walker!"
  • Molex has assured us that they are with Max I. Walker for good
After spending five very frustrating years with a bigger, well‐known uniform company, I was very excited to be able to return to a company who truly understands what Customer Service means.

Connie | Warehouse Supervisor, Molex

Before we returned to Max I. Walker from Cintas Uniforms, we had countless issues. We spent many hours a week dealing with our uniform company.

Teresa | Sourcing Buyer, Molex

Full Story:

Max I. Walker Uniform Rental Service has exceptional customer satisfaction and retention rates, but occasionally a customer will decide to switch from our family owned, locally operated, Omaha-based business to one of the national uniform rental service providers. Such a thing happened with our customer, Molex Electronic Solutions, located in Lincoln, NE. But Molex was all too eager to return to Max I. Walker as soon as their contract with the national company was up.

In 2017, a year after they came back to us, Connie, the Warehouse Supervisor at Molex wrote "We recently had the pleasure of returning to Max I. Walker for our uniform service. After spending five very frustrating years with a bigger, well‐known uniform company, I was very excited to be able to return to a company who truly understands what Customer Service means."

Molex first began using uniform rental services from us in 1997, renewing twice, but Connie reported that when the MIW contract expired for the third time in 2012, she was "forced to switch vendors against my better judgment and wishes." She said that at the end of the contract with the national uniform service, she was finally able to show the decision-makers how the move was not the best for Molex, and that she's grateful that they listened to her and allowed the company to switch back to Max I. Walker. We now provide work uniforms to 300 Molex employees, as well as commercial floor mats, wet and dry mops, towels, and restroom products.

Fast forward to 2021, four years into our service agreement, and Teresa, the Sourcing Buyer at Molex, still agrees. Teresa says "Molex has been very satisfied with Max I. Walker! They are responsive if an issue arises."

Teresa outlined several specific issues they had with their previous provider: "Before we returned to Max I. Walker from Cintas Uniforms, we had countless issues. We had employees that even after months of working still didn’t have their uniforms. Our other company’s bills always needed to be adjusted, as they were not charging us correctly. We spent many hours a week dealing with our uniform company."

She says that now things seem to be working very smooth. She is pleased that their Route Service Representative Bill has a great relationship with a lot of the employees at Molex, and knows many by first name. "We are very happy to be back with Max I. Walker Uniform Service."

Jeremy Webster, the Walker representative who facilitated the service agreement with Molex in 2017, says that he has heard similar feedback from other employees in the past few years, and that Molex has assured us that they are with Max I. Walker for good.

"They are staying with us because in the past, with Cintas, the issues were:

  1. "Invoices were hard to read.
  2. "Employees were not getting the orders in a timely manner and size changes were not done properly.
  3. "Communication with Cintas was not up to par. Things were not getting taken care of.
  4. "New route service reps very often. Molex said they did not have time to constantly re-train new drivers on how and where to make deliveries.
  5. "They were not organized with the delivery of the clean uniforms."

Jeremy continued: "Molex came back to Max I. Walker because they were spending too much time chasing credits or new orders. Having to take time managing the uniform company was something they did not have time for."

If this sounds familiar, or if you are a business owner and looking for a uniform rental provider, Contact Us to receive a free, no-obligation consultation on what Max I. Walker could provide to you.

About Us:

Max I. Walker Uniform Rental Service is headquartered in Omaha, Nebraska, and owned and operated by the Walker family. The Walkers have been in the professional garment care business for five generations. Starting with the company's namesake, Max I. Walker himself, the family began providing professional dry cleaning and laundry services in 1917 and added managed uniform programs in 1974. Currently the fourth and fifth generations of the Walker family – Rob and his sons Chris, Jordan and Casey – comprise the company leadership team.

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